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Privacy Policy
This Privacy Policy explains how Starda Casino may collect, use, store and share information when you visit the website, create or use an account, make transactions, contact support or otherwise use the services. It also explains the choices available to you regarding your personal information. We aim to handle information responsibly, use it only for appropriate purposes and take reasonable steps to protect it.
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About this Privacy Policy
This policy applies to information connected with your use of Starda Casino, including information provided during registration, account management, verification, payments, gaming activity, customer support and marketing preferences. It also applies to information collected when you browse the website, whether or not you complete registration.
Page contents
Personal information means information that identifies you or could reasonably be linked with you. The information handled will depend on how you use the website and the services available to you. You may choose not to provide some information, but this can mean that an account cannot be opened, a transaction cannot be completed, identity checks cannot be finalised or support cannot properly respond to a request.
This policy should be read together with any applicable website terms, account rules and responsible gambling information. If those documents explain how a particular service works, this policy explains the privacy aspects of that service. We may update this policy from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website.
Information you provide
- Account details such as your name, date of birth, residential details, username, password and contact information.
- Identity and verification documents or information used to confirm your identity, age, eligibility and account details.
- Payment and transaction information, including deposits, withdrawals, payment method details, transaction history and related records.
- Information you provide when contacting customer support, making a complaint, asking a question or exercising a privacy right.
- Marketing preferences, communication choices and information about your interaction with promotional messages.
Information we handle and why
A casino website typically handles several types of information so that it can operate an account-based service safely and reliably. The information may be collected directly from you, generated through your use of the website, or received from service providers involved in account, payment, verification, security or support functions.
Account and verification information
Account details are used to create and maintain your account, communicate with you, provide requested services, administer account settings and help keep records accurate. Verification information may be used to confirm identity, age and eligibility, prevent unauthorised access, identify suspicious activity and meet obligations that apply to gambling services.
Payment and transaction information
Payment and transaction records may be used to process deposits and withdrawals, maintain an accurate account history, resolve payment questions, investigate unusual activity, prevent fraud and support financial record-keeping. Some payment information may be handled by payment service providers. Where this occurs, those providers may process information under their own privacy terms and security procedures.
Device, usage and cookie information
When you use the website, technical information may be collected from your device or browser. This can include an IP address, device type, browser type, operating system, language settings, approximate location based on technical information, pages visited, session details, time of access and information about how features are used. This information can help with website operation, security, troubleshooting, performance monitoring and improving the user experience.
Purposes for using information
- Running, maintaining and administering your account and the website.
- Processing account activity, payments and transactions.
- Completing identity, age, eligibility, anti-fraud and security checks.
- Protecting accounts, systems, players and the integrity of the services.
- Providing customer support, responding to enquiries and handling complaints.
- Meeting legal, regulatory, record-keeping and other compliance obligations that apply to the service.
- Understanding website use, fixing technical problems and improving features, content and performance.
- Sending service messages that are necessary for your account, such as security, transaction or policy updates.
- Sending marketing communications where permitted and where you have provided the required permission or have not otherwise opted out.
We may combine information from different sources where this is reasonably necessary for these purposes. We aim to collect and use information that is relevant to the purpose for which it is handled and not to use it in ways that are incompatible with that purpose.
Cookies, sharing and security
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or data records placed on your device by a website. They can help remember preferences, keep parts of the website working, maintain sessions, support security and provide information about website performance and usage.
Some cookies may be necessary for the website or account features to function. Other cookies may support analysis, preferences or marketing activity. Depending on your browser and the available settings, you may be able to control, block or delete cookies. You can manage cookies in your browser settings. Blocking or deleting certain cookies may affect the availability or performance of some website features.
When information may be shared
Information may be shared where it is reasonably necessary to provide the services, protect users or meet applicable obligations. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers supporting the website.
Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect rights and safety, to investigate suspected fraud or misuse, or to support the prevention and detection of financial crime. We do not intend to share personal information for unrelated purposes without an appropriate basis for doing so.
Security and overseas handling
Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online account or method of transmission can be guaranteed to be completely secure, so you should use a strong password, keep your login details confidential and contact support if you believe your account may have been accessed without permission.
Some service providers may handle information from locations outside Australia. Where information is transferred or accessed across borders, appropriate steps may be taken to support its protection and lawful handling. The location and arrangements may vary depending on the service provider and the technical systems used.
Keeping information
Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and record-keeping. Some records must be kept for a period required by law even after an account is closed. This means closing an account or requesting deletion may not result in every record being immediately removed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and the requirements that apply, you may have rights concerning the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications.
Making a privacy request
To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@starda-casino.click. Please describe your request clearly and provide enough information for the relevant account or information to be identified. We may need to verify your identity before completing a request, particularly where the request concerns account information or sensitive verification records.
- Access: ask what personal information is held about you and, where available, request a copy or an explanation of how it is used.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
- Deletion: ask for personal information to be deleted where it is no longer required or where applicable requirements allow deletion.
- Marketing choices: withdraw consent to marketing or change your communication preferences. You can also use an unsubscribe option included in a marketing message where one is provided.
Some requests may be limited or refused where information must be retained, where disclosure could affect the rights of another person, where a request cannot be verified, or where another lawful reason applies. If deletion is not possible, we will explain the general reason where appropriate. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not stop essential service communications about your account, transactions, security or important changes.
If you have a concern about how your information has been handled, please contact support@starda-casino.click so the matter can be reviewed. We may ask for further details to investigate the concern and provide a suitable response. Privacy requests and concerns should be made in good faith and relate to information connected with your use of the services.
Updates to this policy
This Privacy Policy may be reviewed and updated when our services, technology, information practices or applicable requirements change. Any updated version will be published on the website with its effective date or other suitable notice where appropriate. You should check this page periodically so you remain aware of how information may be handled. Continuing to use the website after an update may indicate that you have read the revised policy, subject to any consent or notice requirements that apply.
